Shipping
FREE SHIPPING via UPS or USPS (US Post Office) Ground in the continental USA (excluding Alaska & Hawaii)!
SHIPPING TO ALASKA OR HAWAII? I will have to contact you regarding the shipping surcharge so call me for the shipping charge BEFORE ordering please.
ESTIMATED UPS GROUND TRANSIT TIMES (FROM FLORIDA)Expected delivery time from HAT-A-TUDE in FLORIDA (FYI: Delivery time does NOT count the day hat is shipped OR weekends). ***Note: Ground UPS & USPS shipping does NOT have guaranteed delivery time***
Once your order is processed, you will receive an email from our office regarding ship & delivery dates.
These are APPROXIMATE Ground Delivery times:
West of the Mississippi River 5 Days
East of the Mississippi River 2-5 Days (Exception is the NE US 6 Days)
EXPRESS SHIPPING: Due to drastic increase in Dimensional Weight charges (ship charge depends on size of box rather than weight & it is now over $150) by UPS & USPS, EXPRESS SHIPPING IS NO LONGER AVAILABLE. I apologize....Please Order Early!
INTERNATIONAL SHIPPING
This site is NOT equipped to run International orders/credit cards. EXCEPTION: Canada but there will be a shipping surcharge.
DAMAGES AND RETURNS
SHIPPING DAMAGE: Hats that are noticeably damaged in shipping...Notify HAT-A-TUDE immediately. Save all packaging/hat complete as received since it will have to be returned to USPS.
RETURNS: Since hats are a personal wear item, they are returnable ONLY if defective. Your hat has been custom made for you. Notify me if there is a problem with size; generally a sizing band will solve the problem. Very important to measure carefully! **I MUST BE NOTIFIED BY TELEPHONE (888)832-0630 OF ANY PROBLEMS AND/OR RETURNS WITHIN 2 DAYS OF YOUR RECEIPT OF THE HAT.** Absolutely NO RETURNS will be accepted without an authorization number!! You may be able to EXCHANGE your hat for another AFTER speaking to me. All shipping expenses are the responsibility of the buyer. NO Cash/Credit Card Refunds.
*** I am sorry but NO RETURNS OR EXCHANGES on hats for the Kentucky Derby or Preakness***
TELL ME ABOUT YOU AND YOUR HAT NEEDS!
Under COMMENTS on your order please give me any Special Instructions (ie. size adjustments, when you need your hat, etc.).
***EXACT COLOR MATCHES ONLY POSSIBLE WITH A FABRIC SWATCH****
MY MOTTO: IF YOU DON'T LOOK GOOD, I DON'T LOOK GOOD!
I will do all I can to assure you have the best HAT-A-TUDE!
